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We are committed to providing high quality electrical service to all our customers. When something goes wrong or you are dissatisfied with the service we have provided, we need you to tell us about it as this will help us to learn and improve.
If you have a complaint, please let us know by contacting Sam Flower, our Operations Manager based at Unit 13, Homeground, Buckingham Industrial Estate, MK18 1UH. Telephone no 01280 830135, email address: office@tselectrical.info
Your complaint will be looked into carefully and promptly following Our Complaints Procedure below, and we will do all we can to explain the position to you. If we have given you a less than satisfactory service, we will do everything reasonable to put it right and, if you are still not satisfied, you may of course take up matters with the NICEIC who may be able to look at your complaint independently.
Once you submit a complaint, we will send you an email acknowledging your complaint and asking you to confirm or explain any details. If it seems appropriate, we will suggest a site visit at this stage.
We will record your complaint in our central register. We will investigate your complaint by examining the relevant documents and speaking to the person with responsibility for the work. If we need to arrange a site visit to discuss and hopefully resolve any issues, we would hope to be able to meet with you no longer than 14 days after first receiving your complaint.
Within 2 days of any meeting we will write to you to confirm what took place and any suggestions that we have agreed with you.
At this stage, if you are still not satisfied, please let us know. We will then arrange to review our decision. We would generally aim to do this within 10 days. This will happen in one of the following ways:
We will let you know the result of the review within 5 days of the end of the review. At this time we will write to you confirming our final position on your complaint and explaining our reasons.
The NICEIC is a voluntary certification body who can assess businesses to verify from a technical standpoint if they are competent to undertake the work for which they are certified.
The NICEIC can help with a complaint if:
Find out more at www.niceic.com/find-a-contractor/complaints
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TS Electrical (Buckingham) Limited is a Limited Company registered in the England & Wales: 11286557 | VAT Registration Number: 121290653